Chris Kueblerthrough emPower’s Water Assistance
Jacquelyn, a single mother who is also raising five grandchildren, was concerned when her water bill skyrocketed. She later learned this was due to leaking pipes and a water line that wasn’t installed properly. Thankfully, TrueNorth was able to help Jacquelyn through emPower’s water assistance program.
“I called and got a response right away… it wasn’t even two days, about getting help with my water bill.”
Unbeknownst to her, the water line that fed to her refrigerator had been leaking for quite some time and she was paying for water she wasn’t using. The leak also ended up damaging the floor behind the refrigerator and stove, as well as in her bathroom, adjacent to the kitchen.
“Within a couple of weeks, they (the emPower staff) hooked me right up, and had my leak taken care of and my water bill paid… and they’re wonderful! They don’t degrade you at all for needing help. Nowadays there’s more people that can use help than ever before. Lower income families are in a lot of trouble right now.”
emPower’s water assistance program is available to income-eligible households in Lake, Mason and Newaygo Counties who have metered water service. In addition to Jacquelyn, 34 households have been assisted through this program since spring of 2024.