Here to Serve: Those in Need

On a daily basis, Tom, a Mason County resident, faced a leaky roof on his old house. That, combined with a tight budget, made for a stressful and unsafe household. With diminished water pressure, Tom often found himself washing dishes in his bathtub, as it is the only faucet that provides enough water pressure. Due to a previous injury compounded by years of hard labor, Tom has limited physical ability and lacked the funds necessary to complete needed home repairs, his well had to be replaced, his roof required serious attention, and he needed to catch up on his utility bills. Just as unfortunate events beyond his control led to extremely difficult circumstances in Tom’s life, connecting with TrueNorth started as a small moment but, instead, led to a positive path forward. Tom was able to set up an affordable payment plan with the emPower program. This assistance has substantially reduced Tom’s stress levels, giving him the time and space to breathe and relax. He no longer has to worry about his looming electricity bill, since this much more manageable expense is now factored into his budget. Due to the payment plan for his utilities, Tom has been able to divert funds to other needs, like fixing his roof, making continuous car repairs on his very old car and tackling some expensive health needs. With help from his caseworker, Tom is awaiting the installation of a new well provided through a combination of support from various community organizations. The new well will be a real game-changer for Tom.

This story was featured in our 2020 Annual Report, view the full report here.

Here to Serve: Our Neighbors

Dion Smith, a single father of two children, was in the later stages of a career as a Youth Detention Officer when, in 2016, a car accident left him with serious and life-changing injuries. A long recovery process left him with limited physical abilities, and an unfortunate end to his career. It also took over two years to get set up on SSI Disability. Many on-going home maintenance issues Dion normally would have been able to do, became impossible and his home steadily became not as safe for his family. So unsafe that Dion actually injured himself again due to a faulty stair railing. After a few years, the needed repairs were also financially out of reach. Dion was enrolled in TrueNorth’s CARE Program which helped with his utility bills. It was through that involvement he first heard about the Healthy Housing Initiative. This initiative aims to create safer, healthier, and more energy-efficient homes in partnership with Consumers Energy. Through this program, Dion had a new furnace and water heater installed, plumbing repairs completed, an exterior door and windowpane replaced, and a new stair railing installed. Dion is extremely grateful for these much-needed repairs and has contacted TrueNorth staff regularly to express his gratitude.   “There were just things I couldn’t do myself… I couldn’t fix the railing, the hot water heater wasn’t working right, and I was worried about that. This program has done so much for us. It got real cold when our furnace went out too. I don’t know what would have happened. For sure, there would have been more falls around the house. You’ve done a whole lot and I’m grateful.” — Dion S.

This story was featured in our 2020 Annual Report, view the full report here.

Here to Serve: Our Community

From camper to counselor, Newaygo native Jackie Charette is excited to take on another role, as a volunteer on Camp Newaygo’s Advisory Board.  Jackie’s connection to Camp started in 2008 when Jackie was awarded a scholarship to attend camp. She loved that first week at camp, met some of her closest friends, and came back for two additional summers. At camp, Jackie could be “authentically myself, loved by the people around me, and was encouraged and celebrated to be Jackie.” Jackie recalls Camp staff coming to Newaygo High School to talk about the benefits of working a summer at camp. Jackie jumped at the opportunity to give other girls the feelings of belonging and female empowerment she experienced. Working at camp was also a great place for her to develop skills to work in residence life at a University–a career goal she already had her sights set on, and has since obtained! Jackie was eager and honored to commit to a board term to give back to a place that has meant so much to her. With her love for Camp Newaygo, Jackie was excited to join a group of influential and legendary Newaygo women and supporters. She is loving the amount of responsibility and opportunities being on the board provides and feels that, “as a young person, I am brought fully into the conversation with a level of mutual respect.” When reflecting on her experiences with Camp, Jackie shared immense gratitude to those unknown supporters who made her first summers possible. She has felt a reciprocal responsibility to give her time, talent, and connections so others can be part of camp. As Jackie begins this new philanthropic role, she’s excited to lean on her Camp experiences and knowledge in order to give back.

This story was featured in our 2020 Annual Report, view the full report here.

Sara’s Story: Wrap-Around Services

Sara’s story, sadly, is all too commonplace. She is the mother of four children, and having been a stay-at-home mom for over ten years, she found herself with very limited job options after a divorce. An extremely tight budget didn’t allow for any extras like internet service at her rural residence, and the expense of traveling made it very difficult, if not impossible, to even find work or assistance. A long, cold winter and the accompanying heating and energy bills pushed that tight budget to its breaking point, and she found herself in desperate straits. At one point she was left without propane for five days and was forced to use inefficient, and dangerous, electric space heaters to stave off the biting cold. 

Sara’s case worker at Department of Human Services (DHS) referred her to TrueNorth, and she started out being assisted through our PASS Utility Program, and later through our emPower Heat and Energy Assistance Program. The TrueNorth Case Worker helping her was able to print hard copies of applications that she was unable to access online, and they developed a great relationship. Sara was also able to catch up on overdue property taxes with help from our Center for Nonprofit Housing’s Step Forward program, equip her kids with all the back-to-school supplies they needed through our Tools for School program, and celebrate a traditional Christmas with her children having “presents under the tree” through our Children’s Christmas program—demonstrating TrueNorth’s ability to assist clients with wrap-around services.

Because sometimes, life throws you more than one curve, TrueNorth works to build self-sufficiency across our programs and services. Rather than simply “hand out” support, our focus through education and skilled support is to encourage positive choices and a proactive attitude.

“It’s even impacted my children—they want to donate extra food from our garden to your Food Pantry to sort of give back,” said Sara. “I really appreciate TrueNorth being there to help people like me in my situation… I don’t know what I would have done.” 

You can see Sara tell her story in her own words by viewing the video below.


Alyssa’s Story: More than an iPad

Alyssa is a little girl, and like many little girls, she’s inquisitive, curious, and precocious. She also happens to have Down’s Syndrome and is non-verbal. 

When her mother, Alicia was referred to our Parent Education Program, one of her biggest concerns was that Alyssa is also a bit of an escape artist—prone to sneaking out of the house, unattended, to visit her grandmother who lives a few blocks away. Alyssa had been starting to learn sign language at school, but unfortunately the public school she attends discontinued the program, so Alicia was also struggling to communicate with her daughter. After some discussion with Patti, her Parent Ed Coach, they came up with a novel solution to both of these issues. An iPad Mini, loaded with a “touch to talk” program to help her communicate and a GPS so mom could track her if and when she snuck out of the house again.

The only problem with this plan was that there wasn’t any money in the program budget for an iPad Mini, much less the needed software to go with it—expenses totaling over $550. Fortunately, Patti reached out to her fellow TrueNorth staff members and through their generosity and other caring individuals, was able to collect enough money from donations to purchase the iPad, the touch-to-talk software, and an “Otterbox” to keep it safe in the event Alissa accidentally drops it.

Now, Alyssa simply touches the screen of her iPad, which speaks for her to help communicate with others, and since she always has it with her, Alicia can use the GPS tracking feature to locate her daughter whenever she decides to venture out on her own. This is a great example of how technology and TrueNorth’s Parent Education Program came together to make a lasting, positive difference in the lives of one little girl, her mother, and her family… because we believe that all kids should have the opportunity to grow into their best self.

You can see for yourself the positive impact the iPad has made on Alyssa and her family—made possible through the TrueNorth Parent Education Program—by viewing the video below.

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Abrielle’s Story: A Life Changing Summer

Abrielle was just five years old in the summer of 2014. Her mother Veronica, who works in TrueNorth’s Center for Nonprofit Housing, was looking for potential daycare options when aco-worker suggested Camp Newaygo’s co-ed day camps. TrueNorth owns and operates Camp Newaygo, making Veronica eligible for the discounted “local resident” rate and her decision was made.

Abrielle was very excited, but her mom was a little nervous as this would be the first time she had spent any length of time away from family, other than for school. There were eight weeks of day camp, each with separate themes: What’s Cookin’, Circus Camp, Adventures in Space, Medieval Kingdom, Arts Around Us, Superhero Training, Mad Science (her favorite)and Wild About Animals. Additionally, each week offered an optional overnight from Thursday to Friday. As the summer went on and Abrielle became more and more independent, she asked if she could take part in the overnights, which would be her first time ever spending a night away from her parents. They agreed and she handled it like a pro, spending three nights at Camp, and one at John Ball Zoo during the Wild About Animals week.




Over the course of the summer, Veronica noticed discernable changes in her daughter, watching her grow up before her eyes. Because Camp Newaygo believes all girls should have a safe place to help them grow into their best self, they offered Abrielle the opportunity to find and build confidence within. She learned to love archery and canoeing, became a better swimmer, and learned to build a campfire. Veronica was so impressed with her daughter’s tech-free summer camp experience, she wrote this note to the Camp Newaygo staff:

“This summer was life changing for Abrielle. With your rock star staff, she was stretched, challenged, encouraged, and believed in. She has truly transformed before my eyes into a strong, independent girl who found an inner voice and spirit. She truly became her best self. Thank you!”

Abrielle’s story is echoed by countless girls, year after year, who find out what they’re made of and who they really are at Camp Newaygo.