Employment Opportunities

The following positions are currently open at TrueNorth Community Services. Please apply per the directions in the specific posting(s).

Housekeeper - Camp Newaygo!

Camp Newaygo has 2 housekeeping positions available. We have full-time & part-time opportunities. Hours and responsibilities may vary based on Summer programming.

Essential Duties & Responsibilities:

  • Maintaining cleanliness of building interior including but not limited to sweeping, mopping, dusting, moving furniture, washing windows, screens, vacuuming, laundry, etc.
  • Maintaining cleanliness of building exteriors including but not limited to sweeping entrances, moving equipment, and light repair.
  • Assist kitchen staff with maintaining the cleanliness of the kitchen, including washing, sweeping, mopping, and running the dish sanitation machine.
  • Implement preparations for events at Camp Newaygo including set up, takedowns, bussing, and cleaning.
  • Alert necessary staff to repairs needed to equipment, furniture, building features, grounds, and other structures owned by Camp Newaygo.
  • Regular and consistent attendance

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Housing Program Administrator - Fremont

The Housing Program Administrator will support the Health and Community Solutions Division by administering accounts payable and account receivable records associated with housing and utility programs. The position is responsible for evaluating agency financial eligibility determinations, making financial commitments to vendors, processing payments, tracking financial reporting, resolving payment discrepancies, and maintaining vendor relations. This is a Full-Time, Salaried position. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Utilize the agency’s financial database to initiate, track, and report vendor

invoices;

  • Develop and maintain worksheets to record and track financial data;
  • Collect invoices and supporting documents from utility and housing vendors;
  • Communicate with vendors/participants to collect invoices and supporting

documents;

  • Assist in the development of Financial Status Reports;
  • Enter financial data into the CERA or other government databases;
  • Administer utility payments through the company’s CRM and financial database;
  • Assist in administering housing and homeless prevention grants and contracts;
  • Update and maintain a variety of records related to grant funds in the

organization’s finance system;

  • Ensure that all program information is appropriately documented and secured;
  • Work effectively and collaboratively in support of building a team-based culture of

work;

  • Review and process all invoices, debit memos, expense reports, and payments by obtaining appropriate documentation and approval;
  • Provide support to the accounting team and department request for assistance;
  • Respond to vendor inquiries;
  • Provide support to the housing team by making copies, printing documents,

answering phone calls, filing documents, pulling copies of checks and other
documents as well as other various administrative duties;

  • Track various technology supplies and assist in distributing supplies when

needed for staff working from home;

  • Regular and consistent attendance;
  • Other duties as assigned.

QUALIFICATIONS/SKILLS:

  • Absolute ability to maintain consumer and agency confidentiality;
  • Significant ability to read, interpret, explain, and apply grant and contract policy and procedures;
  • Considerable ability to maintain records and prepare verbal and written reports pertaining to program planning, progress, problems, and solutions;
  • Ability to work well independently and within a team, focusing on achieving well-defined performance outcomes;
  • Ability to problem-solve, exercise discretion and judgment and make independent decisions;
  • Ability to analyze data and prepare reports;
  • Strong organizational skills including a high level of attention to detail and the capacity to multi-task;
  • Expertise in technology, data systems, quality management, and decision

science;

  • Strong communication skills including the capacity to translate complex

information into meaningful material to support the management and decision
making processes at TrueNorth;

  • Expected capabilities include considerable familiarity and experience with

Microsoft Office, Google Suite, general internet use and external databases;
must also be proficient in project management software such as Microsoft
Project;

EDUCATION and/or EXPERIENCE
Experience or education in business, finance, accounting, or related field experience is required. A combination of education and experience is: at least 2 years of experience in accounting, or an equivalent combination of accounting experience, college-level education, and training that provided professional accounting knowledge.

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Health & Community Solutions Housing Resource Intake Specialist - Fremont

The HARA Housing Resource Intake Specialist serves as the point of contact for eligibility determination, case plan development, case management, outcome reporting, and follow up for HARA services offered through TrueNorth Community Services. This is a Full-Time, Salaried position. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In coordination with Health and Community Solutions Division Director and the Housing & Family Services Director will complete duties of coordinated intake for all housing programs which include but are not limited to the following:

  • Use skills and experience to conduct and interpret agency defined assessment processes to determine the appropriate service track within housing programs
  • Perform duties as directed by the HFS HMIS Agency Administrator
  • Follow procedural steps of HFS Intake Work flow
  • Maintain HFS Intake Calendar with scheduled intake appointments
  • Check group voicemail messages at least 3 times per day and return/transfer calls within one business day
  • Use independent judgment and discretion to refer consumers to suitable resources and agency partners for needs unmet by TrueNorth
  • Prepare and present intake cases for case conference meetings
  • Complete all necessary documentation and assessments which include but are not limited to the following: HFS Intake form, TN screening form, Coordinated Entry screening form, VI-SDAT and full SPDAT assessments, HCV paperwork, Motel intake, Release of Information etc.
  • Use problem-solving skills to navigate household barriers to safe and stable housing
  • Participate in local (IST) Inter-agency Service Team meetings
  • Accurately enter data into HMIS (Service Point) and/or other HCS related databases in within two business days
  • Use established reports from HMIS (Service Point) and/or other related databases to drive continuous quality improvement processes to improve program outcomes
  • Work closely with HCS Data Coordinator to ensure data quality
  • Be thoroughly familiar with approved assistance grants, their conditions, and eligibility criteria;
  • Create reports on use of programs and grants as assigned
  • Represent TrueNorth at meetings and other gatherings as assigned
  • Attend mandatory staff meetings; and
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position will not have any supervisory responsibilities

QUALIFICATION/SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Absolute ability to maintain consumer and agency confidentiality
  • Considerable ability to build rapport and maintain professionalism with clients
  • Considerable ability to provide assessment, case management, and follow up services to clients
  • Considerable ability to relate to people on a one-on-one basis and as a member of a group
  • Considerable ability to effectively communicate with distressed persons under adverse conditions
  • Considerable ability to work independently and as part of team focused on achieving well defined performance outcomes
  • A working knowledge of the barriers and challenges for homeless and/or low-income households
  • Ability to exercise independent judgment and initiative in analyzing consumer problems and recommending appropriate solutions
  • Familiarity and experience with basic computing, such as Microsoft Excel, Outlook, general internet use, and capacity to learn required external databases
  • Ability to problem solve, exercise good discretion and judgment when making independent decisions
  • Possess and demonstrate skill and experience in effectively coordinating multiple projects with short deadlines
  • Ability to work with a variety of systems, agencies, data and individuals while exhibiting excellent communication skills
  • Ability to maintain records and prepare verbal and written reports
  • Ability to explain program policies and procedures to consumers and families of consumers; and
  • Ability to establish and maintain effective working relationships with administrators, employees, consumers, families of consumers and landlords

EDUCATION and/or EXPERIENCE

A Bachelor’s degree is preferred, in the field of health, human services or related field from an accredited university or college AND

  • Knowledge of assistance to vulnerable populations, revenue streams and program operation;
  • An ability to understand and commit to the agency business model is essential
  • At least 2 years of experience working directly with individuals experiencing homelessness
  • Ability to work in non-traditional settings and unstructured environments

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Program Officer - Fremont

To serve as the Program Officer responsible for the professional leadership and management of TrueNorth programs which include: TrueMentors, Volunteer Resource Center, Circles Newaygo County, Special Projects, Camp Newaygo, Hunger Elimination Programs, and After School programs. Responsible for developing inter-department synergy, program growth, and creating cost-efficient, highly effective services to ensure our youth and families thrive and we are building vibrant communities. In addition, increase our presence in Muskegon, Ottawa, Allegan, Oceana, and Kent Counties to evaluate gaps in service and potential service expansion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include (with other duties as assigned) the following:

Strategic Direction

  • Support an inclusive annual strategic planning process and ensure planning decisions are used in establishing annual program/project goals;
  • Provide vision and leadership to implement long-range and annual goals and objectives for the division;
  • Ensure program objectives are clearly stated, shared widely with staff and key
  • stakeholders and focused on achievement of stated goals;
  • Research funding opportunities for programs to diversify funding base which includes writing grants, developing collaborative funding partnerships and developing business-based funding streams to support existing and new initiatives;
  • Develop knowledge of significant developments and trends in the fields of youth development, civic engagement, poverty and related fields;
  • Develop new programs and/or redesign current programs in response to our changing political environment, increases in program effectiveness and changing needs in the communities we serve. Oversee any program modifications or new programs in relation to staffing, program evaluations, fundraising, and general administration;
  • Explore program gaps and needs, recommend possibilities for program development in Kent, Ottawa, Allegan, Oceana, and Muskegon Counties;

Financial Management

  • Provide fiscally sound financial management practices for all related department budgets;
  • Prepare and monitor annual budgets, develop a diversified funding base assist in researching and shaping grant proposals, manage fiscal responsibilities and outcome reporting;
  • Use skills and experience to oversee all grant activities including data quality, evaluation, reports, and communication with grant funders;
  • Assist staff to develop, implement and evaluate tracking methods as well as reporting and interpretation of data and evaluation throughout all programs. Work closely with Research and Development Director to ensure high-quality program outcomes and evaluations;
  • Work closely with the Human Resource and Finance Departments to maintain accurate budgets and grants management and ensure proper staff management;

Advocacy

  • Collaborate and lead in affecting positive communication within and among all TrueNorth programs, agency partners, businesses, and non-profit organizations;
  • Serve as a public advocate, aware of and involved with community issues relevant to TrueNorth's Mission; assist youth in need of our services and promote impactful social change; collaborate with appropriate organizations.;
  • Advocate on behalf of TrueNorth and our consumers on local, county-wide, regional, state-wide and national platforms and represent TrueNorth among various program-related collaborations and workgroups;

Staff Management

  • Promote a culture that fosters passion for our mission, cooperation, open and frequent communication, teamwork and a common organizational vision;
  • Maintain a climate which attracts, inspires, keeps and motivates a diverse staff of top quality people including: career development, personal growth, succession planning and performance management for all program staff;
  • Work with program directors to ensure that all staff and agency resources are used effectively to promote an efficient service delivery system;
  • Responsible for supervising all staff including evaluation, meetings, annual review and ongoing training, and including hiring, training, disciplining, and releasing staff;
  • Use independent judgment and discretion to evaluate staffing needs and realign staffing patterns as needed;
  • Serve as a member of the TN leadership team, participating in all staff events including regular meetings and planning sessions;
  • Use independent judgment and discretion to field questions and advise all program staff in their program areas;
  • Work collaboratively with all other TrueNorth departments including Housing and Families Services, Center for Non-profit Housing and emPower to identify areas of collaboration and growth;

SUPERVISORY RESPONSIBILITIES: This position supervises all staff within the TrueMentors program, Volunteer Resource Center, Circles, Special Projects, Camp Newaygo, Hunger Elimination, and After School programs, approximately 100 staff. This position will carry out supervisory responsibilities in accordance with TrueNorth's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, volunteers, and interns; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, volunteers, and interns; addressing complaints and resolving problems.

QUALIFICATION/SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Significant and proven leadership skills developed through several years in senior management positions. Excellent organization development, interpersonal, communication, administration, and personnel management skills essential;
  • Visionary, trustworthy, diplomatic, understanding, and innovative;
  • Experience managing complex budgets;
  • Ability to raise the visibility of programs through successful marketing;
  • Excellent understanding of issues surrounding youth development, civic engagement, poverty, and related fields recognizing the impact it has on our consumers and communities;
  • Ability to build rapport and maintain professionalism with staff;
  • Experience in providing supervision to staff within a broad range of programs including case management, youth development, youth mentoring, volunteerism and after school education;
  • Working knowledge of the barriers and challenges and opportunities for today's youth and their families;
  • Expected capabilities include familiarity and experience with basic computing, such as
  • Microsoft Office and Google products as well as general internet use;
  • Work well within a team and individually;
  • Must be able to problem-solve, exercise discretion and judgment and make independent decisions;
  • Effective collaborator, strong leadership, creative and independent thinking;
  • Excellence in communication and organizational skills;
  • Ability to maintain participant and agency confidentiality, effective oral and written communication skills;
  • Work competencies include demonstrated skill and experience in coordinating multiple projects effectively with short deadlines and the ability to work with a variety of systems, agencies, data, and individuals while exhibiting excellent communication skills;

EDUCATION and/or EXPERIENCE: Bachelor's Degree in human services or related field required, Master's Degree preferred. Prior experience working in the field of health, human services, social work, or related field from an accredited university or college is required, AND

  • Supervisory experience required;
  • Experience writing and managing grants is required;
  • Knowledge of grant assistance, program revenue streams and program operation is essential;
  • An ability to understand and commit to the agency business model is essential and;
  • Experience with business planning including business intelligence and project management preferred

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Hunger Prevention & Special Projects Assistant - Fremont

This is a multi-function position that reports to the Hunger Prevention, Volunteer, and Special Projects Director and ensures that adequate, safe food is available to program participants by distributing, packing, and transporting food.

This position also assists with the preparation and execution of Special Project Programs.

Essential Duties & Responsibilities:

  • Assist with the various aspects of the Food Pantry, Feeding America Trucks, Weekend PowerPacks, Senior Thanksgiving, Empty Bowls, Food Rescue, and other food-related programs
  • Assist with special projects such as Tools for School, Coats for Kids, Children's Christmas, and other programs throughout the year

Qualifications & Skills:

  • Ability to relate well to people of all races, ages, handicaps, and socioeconomic backgrounds and maintain participant confidentiality
  • Ability to work well with volunteers, consumers, and the general public
  • Ability to problem-solve, exercise good judgment when making decisions
  • Proficiency in Microsoft Office & Google products

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Site Coordinator - Project FOCUS! - Baldwin Junior High

Are you looking for a full-time opportunity to create a brighter future and make a permanent positive change in children’s lives? We have a fantastic opportunity for the right candidate to join TrueNorth Community Services and its team of caring and compassionate individuals to work for an organization that specializes in out-of-school time programming.

We have one Site Coordinator position available at Baldwin Junior High in Baldwin, Michigan.

The Site Coordinator hired for this position will be responsible for overseeing the out-of-school time programming and operations at their site. This position includes the opportunity to work with school personnel, community members, parents as well as students.

SUMMARY: This position is responsible for the development, implementation, administration, and coordination of Project FOCUS (For Our Children’s Ultimate Success).

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following, although other tasks and duties may be assigned.

  • Be thoroughly familiar with the approved grant contract with MDE.
  • Provide administration and direction to support the out-of-school time program including the development of program modules.
  • Recruit, hire, train, supervise, schedule, and evaluate staff.
  • Post schedule and daily written lesson plans with staff assigned to specific duties.
  • Monitor contracted workers.
  • Establish partnerships with the school site and partner agencies.
  • Assist with the recruitment and retention of students.
  • Plan and conduct parent family service events.

EDUCATION AND QUALIFICATIONS:

  • Bachelor’s Degree(B.A.) from four-year College or University in the child-related field; or two years of related experience and/or training; or equivalent combination of education and experience.
  • Must meet minimum requirements for licensing “program director” as defined in Licensing Rules for Child Care Centers, December 2008.
  • Valid Michigan Drivers License and the ability to travel to and from sites on a regular basis.

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Hunger Prevention & Special Projects Coordinator - Fremont

Reporting to the Hunger Prevention, Volunteer and Special Projects Director, this multi-function fulltime salaried position will:

a. Coordinate TrueNorth Hunger Prevention initiatives to ensure they are successful, meet local and state food service standards, and provide highest nutritional quality that meets the needs of TrueNorth participants.

b. Assist with the coordination, preparation, and execution of Special Projects programs

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote wellness through nutrition and education
  • Manage the agency food supply chain system in collaboration with the Hunger Prevention, Volunteer, and Special Projects Director through ordering, inventory and relationship building with vendors to ensure all food programs are stocked, cost-efficient and meet participant needs
  • Maintain all food storage and preparation areas including the commercial kitchen in accordance with applicable health and safety regulations
  • Ensure that all food storage areas are clean and organized;
  • Assist with the development and management of the Hunger Prevention Program & Special Projects budgets;
  • Ensure that confidentiality, dignity and non-judgmental service to participants is maintained at all times by staff and volunteers
  • Maintain a food rescue system and program that redistributes potentially wasted food resources from grocery stores, restaurants and farms
  • Assist in coordinating, planning, and executing food related special events including but not limited to Hunger and Homelessness Awareness Week, Senior Thanksgiving Luncheon, Empty Bowls, Plant a Row for Hunger, Double Up Food Bucks, etc.
  • Utilize agency data and software to monitor food program usage and recommend program modifications accordingly;

SUPERVISORY RESPONSIBILITIES: This position has volunteer supervisory responsibilities

EDUCATION and/or EXPERIENCE: High School diploma or equivalent, experience working with food and vulnerable populations. Associates or Bachelor's degree in related field preferred.

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

LifeLink Coordinator - Fremont

The LifeLink Coordinator is responsible for the full life-cycle administration of the LifeLink personal emergency response system (PERS) program to ensure goals and objectives are accomplished within the prescribed time frame and funding parameters. This is a Part-time; Hourly position

Essential Duties & Responsibilities

  • Management of PERS equipment inventory
  • Installation of LifeLink equipment in participants' homes and resolution of any issues with the equipment and participant phone systems
  • Complete data entry and quality assurance to ensure accurate program data management within the CRM database
  • Development and submission of regular reports
  • Developing a LifeLink program publicity and promotion plan to assure community awareness

Education and/ or Experience

  • An associate degree is preferred. Business management or account management experience is required

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Site Manager - Engage! after-school program

The Site Manager is responsible for the implementation, administration, and coordination of the Hesperia Middle & High School Engage! after-school program. This is a Full-Time, Salaried position

Essential Duties & Responsibilities:

  • Recruit, hire, train, supervise, schedule, and evaluate staff with Program Director
  • Comply and maintain program budget and make purchases according to grant guidelines and TrueNorth's Purchasing and Procurement Standards
  • Assist with the implementation of program assessment, goal development and implement improvements
  • Provide monthly calendars to school staff and communicate often with school-day teachers

Education & Qualifications:

  • Bachelor's Degree (B.A.) from four-year college or university preferred; or one to two years related experience and/or equivalent combination of education and experience
  • Valid Michigan Drivers License and the ability to travel to and from sites on a regular basis

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Program Leader - Hesperia Middle & High School

Motivated and energetic individuals wanted to work part-time with the ENGAGE! after school program (an initiative of TrueNorth Community Services). Open position working with first through high school age (depending on-site). Primary responsibilities include student supervision, academic support during homework/enrichment time, leading/facilitating club activities, and interaction with parents/students/ and staff. Staff will be responsible to assist in the implementation of club-based activities. Candidate must possess a desire and passion to work with children, good communication, and organizational skills.

Required: Applicants must be at least 18 years of age with a minimum of a high school diploma or GED.

Preferred: Experience with youth & some college background

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at: TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Program Assistant - Project FOCUS

Locations: Baldwin Elementary & Middle School, Holton Elementary & Middle School, Edgewood Elementary and 3 Oaks Public Academy (Muskegon) 

Motivated and energetic individuals wanted to work part-time with the Project FOCUS after school program (an initiative of TrueNorth Community Services). Open position working with first through eighth grades (depending on-site).

Primary responsibilities include student supervision, academic support during homework/enrichment time, leading/facilitating club activities, and interaction with parents/students/ and staff.

Staff will be responsible to assist in the implementation of club-based activities.

Candidate must possess a desire and passion to work with children, good communication, and organizational skills.

Required: Applicants must be at least 18 years of age with a minimum of a high school diploma or GED.

Preferred: At least 1-year past experience working with youth.

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412

 

Program Leader - White Cloud Elementary & Middle School

Motivated and energetic individuals wanted to work part-time with the Project REACH after school program (an initiative of TrueNorth Community Services). Open position working with first through eighth grades (depending on-site).

Primary responsibilities include student supervision, academic support during homework/enrichment time, leading/facilitating club activities, and interaction with parents/students/ and staff.

Staff will be responsible to assist in the implementation of club-based activities.

Candidate must possess a desire and passion to work with children, good communication, and organizational skills.

Required: Applicants must be at least 18 years of age with a minimum of a high school diploma or GED.

Preferred: Experience with youth & some college background

Please submit an interest letter and resume as soon as possible. You may email your resume to smelven@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412