Employment Opportunities

The following are positions currently open at TrueNorth. Please apply per the directions in the specific posting.

emPower Processing Positions:

1. Intake Processing Team Leader (1st and 2nd shift)

The Intake Processing Team Leader for the MAE Michigan Energy Assistance Program (MEAP) grant will oversee the Intake – Processing Center teams.  They will work under the direction of the Shift Manager.  The Intake Processing Team Leader’s role is to share their knowledge and skills, monitor performance and assist other team members with the functions of the team to perform tasks and meet the standard of promptness goal.  The role of formal supervision of staff will remain with the Shift Manager/Assistant Director.  The Intake Processing Team Leader oversees the Intake Processing Specialist Team that determines if assistance applications are complete, households are eligible for assistance, returns incomplete applications, denies applications when the households are ineligible, and enters data in the CRM.  The Intake Processing Team Leader also oversees that the Intake Processing Specialist Team is checking the process from receiving to purchase order creation to ensure the applications are processed accurately.  This position is grant funded.

2. Account Processing Specialist (1st shift)

The Account Processing Specialist for the MAE Michigan Energy Assistance Program (MEAP) grant is responsible for auditing and reconciling Affordable Payment Programs accounts and verifying against invoices.  This position reports to the emPower Assistant Director and is a grant funded position.

3. Shift Manager (1st and 2nd shift)

Serve as Shift Manager for MAE Michigan Energy Assistance Program (MEAP) grant working under the direction of the Assistant Director, including: managing the Payment Processing Center Staff, ensuring the accuracy of data entry, maintaining a 10-day standard of processing for complete applications, coordinating consistent eligibility determination, and assisting in project promotion activities.  Additionally manages the processing of all applications for utility affordable payment plans including ensuring the accuracy of data entry, maintaining a 10-day standard of processing for complete applications, coordinating consistent eligibility determination, and assisting in project promotion activities.  This is grant funded position.

4. emPower Self-Sufficiency Navigator (1st shift)

The emPower Self-Sufficiency Navigator provides outreach efforts to vulnerable populations and serves as the point of contact for energy preservation measures for eligible clients for the Michigan Energy Assistance Program (MEAP).  The Navigator works to support reduced energy consumption, promote energy efficiency and provide education and community resource information for low-income households.  The Self-Sufficiency Navigator will also be responsible for ensuring compliance with grant and administrative policies, records management, and monitoring client outcome measures on a regular basis.

5. Intake – Vendor and Agency Specialist (1st shift)

The Vendor and Agency Specialist for the MAE Michigan Energy Assistance Program (MEAP) grant is responsible for developing and maintaining vendor and agency business relationships for the emPower Heat and Energy Program.   This is a grant funded position.

 

After School Site Coordinator - Change the world, one youth at the time.

Project FOCUS (http://bit.ly/2vtBywb) is an out-of-school program that implements academic enrichment activities, mentoring, civic engagement, career and college preparation, social and emotional learning.

Project FOCUS is seeking a leader to head up the program in Hart.

The position is responsible for planning and implementing site specific programming, hiring, and supervision of three to four program staff. This individual will also develop educational and enrichment materials and positive relationships with school staff, family members and the community. 

Project Focus- http://bit.ly/2vtBywb

DUTIES AND RESPONSIBLITIES:

  • Provide administration and direction to support the out-of-school time program including the development of program modules.
  • Recruit, hire, train, supervise, schedule and evaluate staff.
  • Establish partnerships with the school site and partner agencies.
  • Assist with the recruitment and retention of students. Assist program staff with daily programming and administration of grant.

QUALIFICATIONS/SKILLS:

  • Bachelor’s degree (B.A.) from four-year college or university
  • Or equivalent combination of education and experience.

SCHEDULE: - Full-Time

TrueNorth Payment Processors (Second Shift) - Make a difference in your community!

Are you looking for a job that truly helps people? TrueNorth Community Services is currently conducting a mass hiring of Payment Processing Center Personnel  for its heat and energy assistance program, emPower. TrueNorth’s emPower heat and energy program serves low-income clients with their past-due utility bills in Michigan. For 45 years, TrueNorth Community Services has strived to keep residents safe during the heating seasons. 2nd Shift Hours  2:15 pm – 10:15 pm

DUTIES AND RESPONSIBILITIES

  • Efficiently and effectively process direct assistance applications for payment and eligibility verification ensuring data entry is completely accurate
  • Provide customer-friendly service to stakeholders in a call center environment
  • Establish appropriate communication with clients, vendors and agencies responding to their inquiries and concerns

QUALIFICATIONS/SKILLS

  • Proficiency with Microsoft Office, Google products.
  • Call Center, Clerical or Data Entry experiences is a plus.
  • Strong communication (written and verbal) and organizational skills

BENEFITS

  • Medical- Blue Cross Blue Shield of Michigan
  • Vision
  • Dental
  • Supplemental
  • Flexible Spending Accounts

Health Care Spending Accounts

Dependent Care Spending Accounts

  • Life insurance

PAY RATE

  • $12.87 / hour

EDUCATION and/or EXPEREINCE

  • High School diploma required
  • Prior experience in Customer Service, Call Center, Clerical or Data Entry is a plus.    

You may email your resume to mshakinis@truenorthservices.org or mail/drop off at: TrueNorth Community Services, Attention: Michelle Shakinis, 6308 S Warner Ave, PO Box 149, Fremont, MI 49412. EOE.

 Self Sufficiency Specialist: Full Time with a Flexible Schedule (Ludington) – TrueNorth Community Services is looking for a self-driven and passionate individual who is committed to the community and making a difference. We make real and tangible impacts in the lives of families in our community by helping them develop the necessary skills to achieve self sufficiency. Join the caring professionals at TrueNorth Community Services to be part of an organization that is dedicated to addressing rural poverty.

Submit your resume for immediate consideration.

DUTIES AND RESPONSIBILITIES

  • Effectively work as part of mobile workforce, meet clients in their homes and in community settings;Proficiency with Microsoft Office, Google products, Database software and Spreadsheet software;
  • Work independently and support the program’s goal of helping low income clients increase self sufficiency;Commitment to TrueNorth’s mission and goals;
  • Use a client centered service delivery approach to guide clients in developing and implementing a plan to address their household needs and working toward self sufficiency;
  • Develop a professional and supportive relationship with each client that establishes trust and serves to motivate toward self-sufficiency;

Other duties as assigned

QUALIFICATIONS/SKILLS

  • Absolute ability to work both independently and effectively within a mobile workforce business model;
  • Proficiency with Microsoft Office, Google products, Database software and Spreadsheet software;
  • Strong communication (written and verbal) and organizational skills
  • Commitment to TrueNorth’s mission and goals;
  • Considerable ability to build rapport and maintain professionalism with clients;
  • A working knowledge of the barriers and challenges for low-income households;

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent from a four year college or university in social work, human services, or related field;

  • Prior experience working in the human services field preferred.

You may email your resume to mshakinis@truenorthservices.org or mail/drop off at: TrueNorth Community Services, Attention: Michelle Shakinis, 6308 S Warner Ave, PO Box 149, Fremont, MI 49412. EOE.