Employment Opportunities

The following positions are currently open at TrueNorth Community Services.

Please apply per the directions in the specific posting(s).

 

CLIENT ENGAGEMENT ADVISOR

The emPower Client Engagement Advisor provides self-sufficiency services to vulnerable populations and serves as the point of contact for eligible clients for the Michigan Energy Assistance Program (MEAP).  The Client Engagement Advisor works to provide needs assessment, referral information, financial and energy education services, vendor advocacy and short-term case management services to support reduced energy consumption and promote energy efficiency to low-income households statewide.  The Client Engagement Advisor will be required to enter a customized self-sufficiency plan and follow up outcome data on each household served in the CRM.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •      Define, implement, and expand the delivery of self-sufficiency services to grant eligible utility clients;
  •      Independently deliver high-quality customer services that align with the TrueNorth service delivery model and brand;
  •      Develop and implement a plan to address household needs that will benefit the client’s efforts toward reduced energy consumption and focus on engaging the client in a change process toward increased energy efficiency using a Client-Centered service delivery approach
  •      Develop a professional and supportive relationship with each client that establishes trust and serves to motivate toward objectives;

You may email your resume to  jsmith@tnempower.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412.

 

SELF SUFFICIENCY ADVISOR

The Self-Sufficiency Advisor will support the emPower Division by providing high quality, focused, case management services to eligible clients to assist them in becoming self- sufficient. This position will assist clients with identifying barriers and challenges that affect their ability to contribute to their energy costs and create case management goals that address the ability to reduce client energy burden, contribute to energy costs, connect to resources not offered by TrueNorth and other mutually agreed upon client-centered goal(s). Services will be provided in different geographic areas with the use of technology. This position is considered a mobile workforce position.

QUALIFICATIONS/SKILLS:

  • Absolute ability to maintain consumer and agency confidentiality;
  • Significant ability to read, interpret, explain, and apply grant and contract policy and procedures;
  • Considerable ability to maintain records and prepare verbal and written reports pertaining to program planning, progress, problems and solutions;
  • Ability to work well independently and within a team focusing on achieving well- defined performance outcomes;
  • Ability to relate to people on a one-on-one basis and as a member of a group;
  • Ability to effectively communicate with distressed persons under adverse conditions;
  • Ability to problem solve;
  • Ability to analyze data and prepare reports;
  • Strong organizational skills including a high level of attention to detail and the capacity to multi-task;
  • Ability to utilize Time Force, a cloud-based system, to accurately report hours worked;
  • Strong time management skills;
  • Strong communication skills including the capacity to translate complex information into meaningful material to support the management and decision-making processes at TrueNorth;

You may email your resume to  mboerman@tnempower.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412.

 

PROGRAM LEADER

Motivated and energetic individuals wanted to work with the out-of-school-time program. Open position working with first through eight grades. Primary responsibilities include academic support during homework/enrichment time, leading/facilitating club activities, supper supervision, and interaction with parents/students. Staff will be responsible for assisting in the implementation of club-based activities. Candidate must possess a desire and passion to work with children, good communication, and organizational skills. 

Required:  Applicants must be at least 18 years of age with a minimum of high school diploma or GED. 

      Program Leader in White Cloud - 1 position at 12 hours/week

      Program Leader in Hesperia- 1 position at 12 hours/week

You may email your resume to rplatt@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412.

 

PROGRAM ASSISTANTS

Motivated and energetic individuals wanted to work part-time with the Project FOCUS afterschool program (an initiative of TrueNorth Community Services). Open position working with first through eighth grades (depending on site). Primary responsibilities include student supervision, academic support during homework/enrichment time, leading/facilitating club activities, and interaction with parents/students/ and staff. Staff will be responsible to assist in the implementation of club based activities. Candidate must possess a desire and passion to work with children, good communication, and organizational skills.

Spitler Elementary School  -  One positions

Hart Middle School  - Two positions

Walkerville Public Schools - Two positions

Required: Applicants must be at least 18 years of age with a minimum of high school diploma or GED.

Preferred: Experience with youth, some college background and bilingual speaking/writing ability.

Weekly work hours are approximately 15 to 20 hours per week. Generally 2:00-6:00pm Monday- Thursday (potentially more depending on field trips).

Please submit an interest letter and resume as soon as possible. You may email your resume to sboehs@truenorthservices.org; or mail/drop off at:TrueNorth Community Services, Attention: HR, 6308 S. Warner Ave, PO Box 149, Fremont, MI 49412